Cancellation & refunds

1.The short version

Cancel more than 24 hours ahead and you pay nothing. If we cancel for weather, you get a full refund or a free reschedule, your choice, no fee. Inside 24 hours we ask for 50% unless it is a genuine emergency, and a no-show is charged in full.

2.If you cancel

• More than 24 hours before the start time: free of charge, full refund of anything paid.
• Between 24 and 4 hours before: 50% of the booking value.
• Less than 4 hours before, or no-show: 100% of the booking value.

These charges exist because a cancelled slot inside a day cannot usually be resold, and because your guide, pilot or instructor has already been scheduled and paid for the day.

To cancel, message us on WhatsApp or email gudaurii2000@gmail.com with your booking reference. The time we receive your message is the time we use.

3.Genuine emergencies

Illness, injury, a bereavement, a cancelled flight or a closed Jvari Pass are not things we charge people for. Tell us what has happened and we will waive the late cancellation charge or move you to another date.

We ask only that you tell us as soon as you know, rather than after the slot has passed.

4.If we cancel

We cancel for weather and safety reasons only, and we make the call on the morning of your activity against fixed limits, wind speed at launch, visibility on the ridge, and avalanche rating on the route.

When we cancel, you choose between a full refund of anything paid and a free reschedule to any available date. There is never a fee, and we do not offer credit notes in place of refunds.

We are not able to cover your separate travel or accommodation costs. That is what travel insurance is for.

5.Partial cancellations and late arrival

If an activity has to be cut short after it has begun for safety reasons, we refund a fair proportion based on how much of it you received.

If you arrive late, we will run whatever remains of your slot where we can. On group departures and full-day guiding, a late arrival may mean the group has left and the booking is treated as a no-show.

If you reduce your group size on the day, we charge for the guests who attend, provided you tell us before the activity begins.

6.Group bookings

Bookings of six or more people follow the same schedule, but with a 72 hour free cancellation window instead of 24, because they take dedicated staff off other work.

Where a deposit was taken for a group booking, it is refundable within that 72 hour window.

7.How refunds are paid

Refunds go back by the same method you paid. Card refunds usually appear within five to ten working days depending on your bank. Cash payments are refunded in cash, or by bank transfer if you have already left Gudauri.